Last Updated: 30-05-2026

At KnollOnline.in, customer satisfaction is important to us. We strive to deliver high-quality products and a seamless shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.

1. Return Eligibility

Due to the nature of health supplements, nutraceuticals, gummies, and personal care products, we generally do not accept returns of products once delivered.

However, return or replacement requests may be considered under the following circumstances:

• Product received is damaged during transit.
• Product received is defective.
• Wrong product delivered.
• Product received is missing items.
• Product received in a tampered condition.

2. Return Request Timeline

Customers must report any issue within 48 hours of delivery.

Requests received after this period may not be eligible for return, replacement, or refund.

3. Proof Required

To process a return or replacement request, customers may be asked to provide:

• Order Number
• Product photographs
• Images of the outer packaging
• Unboxing video (if available)
• Description of the issue

Failure to provide adequate proof may result in rejection of the claim.

4. Non-Returnable Products

The following items are not eligible for return:

• Opened products
• Used products
• Products with damaged seals caused after delivery
• Products purchased during clearance or special promotional sales (unless damaged or incorrect)
• Products returned without original packaging

5. Replacement Policy

If a product is found to be:

• Damaged
• Defective
• Incorrectly shipped

We may offer a replacement at no additional cost, subject to stock availability.

If a replacement is unavailable, a refund may be processed at our discretion.

6. Refund Policy

Approved refunds will be processed under the following conditions:

• Order cancelled before dispatch
• Product unavailable after order confirmation
• Approved damaged or defective product claim
• Wrong product delivered

Refunds will be issued through the original payment method whenever possible.

7. Refund Processing Time

Once approved:

• Refunds are typically processed within 5–10 business days.
• Actual credit timelines may vary depending on the payment provider or banking institution.

8. Order Cancellation Before Dispatch

Customers may request order cancellation before shipment.

If the order has not been dispatched, a full refund may be initiated.

Once an order has been shipped, cancellation may no longer be possible.

9. Return Shipping

In cases where a return is approved:

• We may arrange reverse pickup through our courier partners.
• If reverse pickup is unavailable, customers may be requested to ship the product to a designated address.

Instructions will be provided by our support team.

10. Refusal of Return Requests

Knoll Pharmaceuticals Limited reserves the right to reject return or refund requests if:

• The request does not meet policy requirements.
• Products show signs of use or tampering.
• Required proof is not provided.
• The request is submitted after the eligible reporting period.

11. Limitation of Liability

Our liability is limited to the purchase value of the affected product.

We shall not be responsible for indirect, incidental, or consequential damages arising from product use or delivery delays.

12. Changes to This Policy

Knoll Pharmaceuticals Limited reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be published on this page with a revised “Last Updated” date.

13. Contact Us

For return, replacement, or refund assistance, please contact:

Knoll Pharmaceuticals Limited

Website: https://knollonline.in

Email: Nutrinol.knoll@nutrinol-knollgmail-com

Phone: +91-98109-54533

Address: M17, Pharma Tower, Phase-1, Badli Industrial Area, Badli, Delhi, 110042

Our customer support team will be happy to assist you.