Last Updated: 30-05-2026

Thank you for shopping with KnollOnline.in. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping procedures, timelines, charges, and related information.

1. Order Processing

• Orders are typically processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing times may vary during promotional periods, sales events, or due to unforeseen circumstances.

2. Shipping Coverage

We currently ship across most locations within India.

If your location is not serviceable by our courier partners, we will notify you and initiate a refund for the affected order, if applicable.

3. Delivery Timeline

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery times are estimates and may vary depending on courier operations and local conditions.

4. Shipping Charges

Standard Shipping

• Free Shipping on orders above ₹[Insert Amount]
• A standard shipping fee may apply to orders below the minimum free shipping threshold.

Applicable shipping charges will be displayed during checkout before payment confirmation.

5. Order Tracking

Once your order has been dispatched:

• A shipping confirmation email and/or SMS will be sent.
• Tracking details will be shared whenever available.
• Customers can track their shipment using the tracking information provided.

6. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Public holidays
• Natural disasters
• Courier service disruptions
• Incorrect shipping information provided by customers
• Government restrictions or unforeseen events

Knoll Pharmaceuticals Limited shall not be liable for delays beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect details are provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• Orders may be returned to us by the courier partner.

We are not responsible for failed deliveries resulting from incorrect customer information.

8. Undelivered or Returned Orders

If an order is returned due to:

• Incorrect address
• Failed delivery attempts
• Refusal to accept delivery

We may contact the customer to arrange re-shipment. Additional shipping charges may apply.

9. Damaged Packages

If your package arrives damaged:

1. Take clear photographs of the package and products.
2. Contact our customer support within 48 hours of delivery.
3. Include your order number and supporting images.

We will review the request and provide assistance according to our Return & Refund Policy.

10. Lost Shipments

If your shipment appears lost in transit:

• Please contact our customer support team.
• We will coordinate with the courier partner to investigate the issue.
• Appropriate resolution will be provided based on the courier investigation outcome.

11. Delivery Acceptance

Upon delivery, customers should inspect the package for any visible damage or tampering before accepting the shipment.

Any issues should be reported immediately to our support team.

12. Changes to Shipping Policy

Knoll Pharmaceuticals Limited reserves the right to modify this Shipping Policy at any time without prior notice.

Updated versions will be published on this page with a revised “Last Updated” date.

13. Contact Us

For shipping-related questions or assistance, please contact:

Knoll Pharmaceuticals Limited

Website: https://knollonline.in

Email: nutrino.knoll@gmail.com

Phone: +91-98109-54533

Address: M17, Pharma Tower, Phase-1, Badli Industrial Area, Badli, Delhi, 110042